Megabus: unhappy with the service
A Megabus customer review by GetHuman user GetHuman-mc3685 from November 30th, 2017
Background on GetHuman-mc3685's case
GetHuman: GetHuman-mc3685 - can you tell our other Megabus customers when your case took place?
GetHuman-mc3685: Yup. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Megabus, and if so, how?
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mc3685 a list of common Megabus problems)
GetHuman-mc3685: "Cancel booking" was why I was trying to call.
GetHuman-mc3685's review of Megabus customer service
GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mc3685: unhappy with the service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-mc3685: We purchased a ticket to leave San Antonio, Tx at *:**pm, my daughter missed the bus. Purchased another ticket to leave at *:**pm and it was ** minutes late. Instead of having people call back your company should be able to track bus with customers on the phone. Totally unhappy with the service.
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
GetHuman-mc3685: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mc3685: I'd give them a one out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
GetHuman-mc3685: For that I would say two out of five.
GetHuman: And finally- any advice for other Megabus customers?
GetHuman-mc3685: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mc3685 taken from his Megabus customer service problem that occurred on November 27th, 2017.