Megabus: I am currently waiting in line for a bus that w...

A Megabus customer review by GetHuman user ~Anonymous from November 21st, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other Megabus customers when your case took place?
~Anonymous: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to Megabus, and if so, how?
~Anonymous: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Megabus problems)
~Anonymous: "Change booking" was why I was trying to call.

~Anonymous's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I am currently waiting in line for a bus that was supposed to get here at *** from Washington, D.C to philadelphis It's *** if you don't have time stamps for these comments. Instead of telling us the bus was going to be late, the woman working checked all of our tickets and we have been sitting here looking at two buses each saying they are going to Philadelphia. To make your customer service even better, your valued employees have pulled up a bus that is making te reversal beeping noise and has parked it right next to the line for the past ** minutes. They have not once told us why the bus is beeping but of course it could be for the delightful reason that your driver just doesn't know how to turn it off. It looks like maybe our bus is pulling up but who know because all of your employees are currently chatting it up on the warm bus while we sit out in the cold just guessing when our headaches will stop from the incessant noise your qualified drivers don't know how to turn off. I hope
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Megabus customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Megabus customer service problem that occurred on November 17th, 2017.


2.08 of 5 stars | 229 reviews

~Anonymous's Megabus Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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