Megabus: Horrible service. Held for ** minutes only to...

A Megabus customer review by GetHuman user ~Upset mom from November 15th, 2017

Background on ~Upset mom's case

GetHuman: ~Upset mom - can you tell our other Megabus customers when your case took place?
~Upset mom: Sure. It was morning, on November 6th.
GetHuman: Did you reach out to Megabus, and if so, how?
~Upset mom: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~Upset mom a list of common Megabus problems)
~Upset mom: "Change Booking" was why I was trying to call.

~Upset mom's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Upset mom: Horrible service. Held for ** minutes only to be told they don't know anything. Two young daughters stranded in strange city. Cold and getting late. They have no idea where bus is. Already * hours late.
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~Upset mom: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Upset mom: I'd give them a two out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~Upset mom: For that I would say three out of five.
GetHuman: And finally- any advice for other Megabus customers?
~Upset mom: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Upset mom taken from his Megabus customer service problem that occurred on November 6th, 2017.

Megabus

2.08 of 5 stars | 229 reviews

~Upset mom's Megabus Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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