Megabus from Cleveland, OH to Toledo OH, on...

A Megabus customer review by GetHuman user ~tickedoff from November 24th, 2017

Background on ~tickedoff's case

GetHuman: ~tickedoff - can you tell our other Megabus customers when your case took place?
~tickedoff: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Megabus, and if so, how?
~tickedoff: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~tickedoff a list of common Megabus problems)
~tickedoff: "Change Booking" was why I was trying to call.

~tickedoff's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tickedoff: Megabus from Cleveland, OH to Toledo OH, on ******** did not have enough seats, put my ** year old daughter off and left. We arrived at *:**pm for the *:** bus, the bus was ** minutes late. We watched our daughter get on, then we left. Had purchased this ticket on ********. The driver found seats for a few but not for her. When we got back, she was standing all alone with luggage, it is dark. Customer service was RUDE. Will not help in any way, said the bus driver said it was not overbooked, even though my daughter is on the phone with my husband when the driver said not enough seats, sorry. Customer Service pretty much said we are LIARS. I have never been treated so badly by anyone in customer service from anywhere. They have not heard the last from me.
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~tickedoff: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tickedoff: I'd give them a three out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~tickedoff: For that I would say one out of five.
GetHuman: And finally- any advice for other Megabus customers?
~tickedoff: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tickedoff taken from his Megabus customer service problem that occurred on November 18th, 2017.

Megabus

2.08 of 5 stars | 229 reviews

~tickedoff's Megabus Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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