Megabus: No way to cancel a reservation, get a refund or...
A Megabus customer review by GetHuman user ~lm from November 24th, 2017
Background on ~lm's case
GetHuman: ~lm - can you tell our other Megabus customers when your case took place?
~lm: Sure. It was evening, on November 15th.
GetHuman: Did you reach out to Megabus, and if so, how?
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~lm a list of common Megabus problems)
~lm: "Missing Item" was why I was trying to call.
~lm's review of Megabus customer service
GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lm: No way to cancel a reservation, get a refund or have an open reservation. This stupid company doesn't care if I'm calling more than ** hours in advance, they just won't give you any other option than losing your money. And when I asked if I could use this reservation in the future, the representative just told me to change the dates (through the website, I couldn't even do it on the phone) until I reached my desired travel date. HORRIBLE SERVICE
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~lm: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lm: I'd give them a two out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~lm: For that I would say five out of five.
GetHuman: And finally- any advice for other Megabus customers?
~lm: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lm taken from his Megabus customer service problem that occurred on November 15th, 2017.