Megabus: My bus is over * hours late which is causing me...

A Megabus customer review by GetHuman user ~shaquilla burgess from November 15th, 2017

Background on ~shaquilla burgess's case

GetHuman: ~shaquilla burgess - can you tell our other Megabus customers when your case took place?
~shaquilla burgess: Sure. It was late at night, on November 9th.
GetHuman: Did you reach out to Megabus, and if so, how?
~shaquilla burgess: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~shaquilla burgess a list of common Megabus problems)
~shaquilla burgess: "Complaint" was why I was trying to call.

~shaquilla burgess's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shaquilla burgess: My bus is over * hours late which is causing me to miss another said for bus I hate the service and I want a full refund
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~shaquilla burgess: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shaquilla burgess: I'd give them a five out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~shaquilla burgess: For that I would say four out of five.
GetHuman: And finally- any advice for other Megabus customers?
~shaquilla burgess: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shaquilla burgess taken from his Megabus customer service problem that occurred on November 9th, 2017.

Megabus

2.08 of 5 stars | 229 reviews

~shaquilla burgess's Megabus Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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