Megabus: It need to better its communication skills..and...

A Megabus customer review by GetHuman user ~Wendell shields from November 15th, 2017

Background on ~Wendell shields's case

GetHuman: ~Wendell shields - can you tell our other Megabus customers when your case took place?
~Wendell shields: Sure. It was afternoon, on November 6th.
GetHuman: Did you reach out to Megabus, and if so, how?
~Wendell shields: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~Wendell shields a list of common Megabus problems)
~Wendell shields: "Find Itinerary" was why I was trying to call.

~Wendell shields's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wendell shields: It need to better its communication skills..and for the customer to b able to re do there ticket with no problem .
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~Wendell shields: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wendell shields: I'd give them a one out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~Wendell shields: For that I would say two out of five.
GetHuman: And finally- any advice for other Megabus customers?
~Wendell shields: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wendell shields taken from his Megabus customer service problem that occurred on November 6th, 2017.

Megabus

2.08 of 5 stars | 229 reviews

~Wendell shields's Megabus Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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