Megabus: After my horrible experience with the customer...

A Megabus customer review by GetHuman user ~Debbie from November 20th, 2017

Background on ~Debbie's case

GetHuman: ~Debbie - can you tell our other Megabus customers when your case took place?
~Debbie: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Megabus, and if so, how?
~Debbie: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~Debbie a list of common Megabus problems)
~Debbie: "Change Booking" was why I was trying to call.

~Debbie's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Debbie: After my horrible experience with the customer service reps in Athens GA (Beth Scott and Theresa Aquilera), I found the corporate * and spoke to a rep named Candice who not only took to the time to listen to my previous horrible experience but re-booked my original reservation without any additional charges. Thank you Candice! If only other employees with MegaBus could be like you!I salute you!
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~Debbie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Debbie: I'd give them a one out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~Debbie: For that I would say four out of five.
GetHuman: And finally- any advice for other Megabus customers?
~Debbie: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Debbie taken from his Megabus customer service problem that occurred on November 16th, 2017.


2.08 of 5 stars | 229 reviews

~Debbie's Megabus Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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