Megabus: CUST SERVICE AGENT INSULTED ME, KNEW NOTHING, L...
A Megabus customer review by GetHuman user ~BUGGS BUNNY from November 20th, 2017
Background on ~BUGGS BUNNY's case
GetHuman: ~BUGGS BUNNY - can you tell our other Megabus customers when your case took place?
~BUGGS BUNNY: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Megabus, and if so, how?
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~BUGGS BUNNY a list of common Megabus problems)
~BUGGS BUNNY: "Refund Booking" was why I was trying to call.
~BUGGS BUNNY's review of Megabus customer service
GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BUGGS BUNNY: CUST SERVICE AGENT INSULTED ME, KNEW NOTHING, LIED, CPULDN'T HAVE CARED LESS, HUNG UP ON ME. COMPANY IS NOOOOOOOOOOOOOO GOOD
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~BUGGS BUNNY: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BUGGS BUNNY: I'd give them a five out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~BUGGS BUNNY: For that I would say two out of five.
GetHuman: And finally- any advice for other Megabus customers?
~BUGGS BUNNY: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BUGGS BUNNY taken from his Megabus customer service problem that occurred on November 14th, 2017.