Megabus: After the worst bus ride of my life which inclu...

A Megabus customer review by GetHuman user ~Levimrd from November 21st, 2017

Background on ~Levimrd's case

GetHuman: ~Levimrd - can you tell our other Megabus customers when your case took place?
~Levimrd: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Megabus, and if so, how?
~Levimrd: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~Levimrd a list of common Megabus problems)
~Levimrd: "Missing item" was why I was trying to call.

~Levimrd's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Levimrd: After the worst bus ride of my life which included bring pushed out asidein the cold with children and forced to wait for a bus going from Memphis to Atlanta on march **th that was over an hour wait them when it finally showed up fire some reason the driver didn't want to drive to the designated bus stop so a crowd of about ** cold guest that i don't think will ride mega bus again had to walk down the road to be crammed into a bus with no light up stairs and no functioning outlets *****@***.com
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~Levimrd: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Levimrd: I'd give them a two out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~Levimrd: For that I would say five out of five.
GetHuman: And finally- any advice for other Megabus customers?
~Levimrd: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Levimrd taken from his Megabus customer service problem that occurred on November 19th, 2017.


2.08 of 5 stars | 229 reviews

~Levimrd's Megabus Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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