Megabus: late bus

A Megabus customer review by GetHuman user GetHuman-nirvana2 from November 30th, 2017

Background on GetHuman-nirvana2's case

GetHuman: GetHuman-nirvana2 - can you tell our other Megabus customers when your case took place?
GetHuman-nirvana2: Sure. It was evening, on November 24th.
GetHuman: Did you reach out to Megabus, and if so, how?
GetHuman-nirvana2: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-nirvana2 a list of common Megabus problems)
GetHuman-nirvana2: "Change Booking" was why I was trying to call.

GetHuman-nirvana2's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-nirvana2: late bus
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-nirvana2: I can't get thru to them. Recorder says they are closed now. I called earlier when the driver stated we was going to be late. I was told to call and they would be able to help. Please call me back at ***-***-****.
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
GetHuman-nirvana2: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-nirvana2: I'd give them a five out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
GetHuman-nirvana2: For that I would say two out of five.
GetHuman: And finally- any advice for other Megabus customers?
GetHuman-nirvana2: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-nirvana2 taken from his Megabus customer service problem that occurred on November 24th, 2017.


2.08 of 5 stars | 229 reviews

GetHuman-nirvana2's Megabus Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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