Megabus: I purchased a ticket form Chicago on...

A Megabus customer review by GetHuman user ~HENRENE VALDEZ from November 22nd, 2017

Background on ~HENRENE VALDEZ's case

GetHuman: ~HENRENE VALDEZ - can you tell our other Megabus customers when your case took place?
~HENRENE VALDEZ: Yeah. It was evening, on November 13th.
GetHuman: Did you reach out to Megabus, and if so, how?
~HENRENE VALDEZ: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~HENRENE VALDEZ a list of common Megabus problems)
~HENRENE VALDEZ: "Insurance claim" was why I was trying to call.

~HENRENE VALDEZ's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HENRENE VALDEZ: I purchased a ticket form Chicago on *-**-**** going to Toledo Ohio the bus was **mins. late when I called several times being told it was **mins late. i missed my ride only to be out in no mans land alone waiting for another ride hm. I was promised my money back I have tried serveral times to e-mail you all no answer on reply. My e-mail is *****@***.com or feel free to call me at ***-***-****. I took ur bus again last nite bk hm to Chicago nice ride just the rest room was horrorable. I will be leaving for Paradise Island in the am returning on June *, ****. Feel free to send my chech to my forwarding adress for **$**.**. Thank you for ur concerns. **** Country Trace Lane Toledo, Ohio ***** Apt.*D, the reservation no. is **-****-** **** M-*-****-Chi-TOL *-**-**** it was suppose to be the *pm Bus only showing up at *pm with a new driver I had to show him how to get to the Mega Bus stop in Toledo but I didn*t mine. Thanking you in advance for ur help...
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~HENRENE VALDEZ: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HENRENE VALDEZ: I'd give them a three out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~HENRENE VALDEZ: For that I would say four out of five.
GetHuman: And finally- any advice for other Megabus customers?
~HENRENE VALDEZ: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HENRENE VALDEZ taken from his Megabus customer service problem that occurred on November 13th, 2017.

Megabus

2.08 of 5 stars | 229 reviews

~HENRENE VALDEZ's Megabus Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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