Megabus: I just got off of the phone with a customer ser...

A Megabus customer review by GetHuman user ~Choo from November 23rd, 2017

Background on ~Choo's case

GetHuman: ~Choo - can you tell our other Megabus customers when your case took place?
~Choo: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Megabus, and if so, how?
~Choo: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~Choo a list of common Megabus problems)
~Choo: "Missing item" was why I was trying to call.

~Choo's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Choo: I just got off of the phone with a customer service representative after I told her I wanted a refund she told me that my bus wasn't more than two hours late. The bus arrived to Washington DC five hours later than the expected arrival time, at bout ****am. The replacement bus did not reach Richmond until *:**am. My reservation number is ***-****-******-M**-****-HAM-WAS. This is extemely frustrating because, it seems after being stuck in one place for five hours, due to poor planning in case of a mechanical failure, I wouldn't have to go through the hassle of now trying to get my money back. (this is email I sent to inquiries, after customer servcie on the phone told me to do so, because the system showed my bus wasn't past * hours late)
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~Choo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Choo: I'd give them a one out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~Choo: For that I would say five out of five.
GetHuman: And finally- any advice for other Megabus customers?
~Choo: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Choo taken from his Megabus customer service problem that occurred on November 17th, 2017.


2.08 of 5 stars | 229 reviews

~Choo's Megabus Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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