Megabus: calling to find out what I would have to do abo...
A Megabus customer review by GetHuman user ~octavian3 from November 21st, 2017
Background on ~octavian3 's case
GetHuman: ~octavian3 - can you tell our other Megabus customers when your case took place?
~octavian3 : Yup. It was late at night, on November 16th.
GetHuman: Did you reach out to Megabus, and if so, how?
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~octavian3 a list of common Megabus problems)
~octavian3 : "Find Itinerary" was why I was trying to call.
~octavian3 's review of Megabus customer service
GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~octavian3 : calling to find out what I would have to do about my bus coming into Chicago late and not able to catch the bus to Wisconsin. I did not know you should book at least * hours space time.If the bus driver had made it to Memphis on time he was ** minutes late. We could have made it on time.Not only are the drivers rude they don't keep you inform. Mega bus I will not use ever again look at my e-mail and you see how many tickets I have purchase in the past.
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~octavian3 : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~octavian3 : I'd give them a two out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~octavian3 : For that I would say five out of five.
GetHuman: And finally- any advice for other Megabus customers?
~octavian3 : Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~octavian3 taken from his Megabus customer service problem that occurred on November 16th, 2017.