Melbourne IT: Just called them to help me straighten out my M...
A Melbourne IT customer review by GetHuman user ~Nathan Allen from November 15th, 2017
Background on ~Nathan Allen's case
GetHuman: ~Nathan Allen - can you tell our other Melbourne IT customers when your case took place?
~Nathan Allen: Yeah. It was evening, on November 9th.
GetHuman: Did you reach out to Melbourne IT, and if so, how?
GetHuman: And which of these common Melbourne IT customer issues best describes the reason you wanted to talk to them?
(Shows ~Nathan Allen a list of common Melbourne IT problems)
~Nathan Allen: "Overcharge/Strange charge" was why I was trying to call.
~Nathan Allen's review of Melbourne IT customer service
GetHuman: So how would you sum up your experience for GetHuman's Melbourne IT customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nathan Allen: Just called them to help me straighten out my MX Records. Got a real live person on the first ring. Very clear connection. Very helpful.
GetHuman: Let's quantify your experience contacting Melbourne IT. On a scale of 1 to 5, how easy is it go get help on a Melbourne IT problem?
~Nathan Allen: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nathan Allen: I'd give them a four out of five on communication.
GetHuman: And what about Melbourne IT's ability to quickly and effectively address your problem?
~Nathan Allen: For that I would say one out of five.
GetHuman: And finally- any advice for other Melbourne IT customers?
~Nathan Allen: Call them early in the day or late. Don't forget any personal or account information you might need for Melbourne IT to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nathan Allen taken from his Melbourne IT customer service problem that occurred on November 9th, 2017.