Memphis Light, Gas and Water: In the past I have spent much longer on hold wa...

A Memphis Light, Gas and Water customer review by GetHuman user ~merruca from October 30th, 2017

Background on ~merruca's case

GetHuman: ~merruca - can you tell our other Memphis Light, Gas and Water customers when your case took place?
~merruca: Yeah. It was evening, on October 22nd.
GetHuman: Did you reach out to Memphis Light, Gas and Water, and if so, how?
~merruca: I used the 901-544-6549 number I found for on the GetHuman Memphis Light, Gas and Water customer phone number page I was on: Memphis Light, Gas and Water Customer Service Phone Number
GetHuman: And which of these common Memphis Light, Gas and Water customer issues best describes the reason you wanted to talk to them?
(Shows ~merruca a list of common Memphis Light, Gas and Water problems)
~merruca: "Setup service" was why I was trying to call.

~merruca's review of Memphis Light, Gas and Water customer service

GetHuman: So how would you sum up your experience for GetHuman's Memphis Light, Gas and Water customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~merruca: In the past I have spent much longer on hold waiting for a representative, but today the wait was minimal. My rep was polite and friendly and answered all my questions to my satisfaction. The gethuman.com instructions for bypassing the automated phone system were HUGELY appreciated and worked perfectly.
GetHuman: Let's quantify your experience contacting Memphis Light, Gas and Water. On a scale of 1 to 5, how easy is it go get help on a Memphis Light, Gas and Water problem?
~merruca: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~merruca: I'd give them a one out of five on communication.
GetHuman: And what about Memphis Light, Gas and Water's ability to quickly and effectively address your problem?
~merruca: For that I would say four out of five.
GetHuman: And finally- any advice for other Memphis Light, Gas and Water customers?
~merruca: Call them early in the day or late. Don't forget any personal or account information you might need for Memphis Light, Gas and Water to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~merruca taken from his Memphis Light, Gas and Water customer service problem that occurred on October 22nd, 2017.

Memphis Light, Gas and Water

1.00 of 5 stars | 4 reviews

~merruca's Memphis Light, Gas and Water Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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