Menard Inc.: Purchase extra material for a project and retur...
A Menard Inc. customer review by GetHuman user ~Thomas A Henry from November 18th, 2017
Background on ~Thomas A Henry's case
GetHuman: ~Thomas A Henry - can you tell our other Menard Inc. customers when your case took place?
~Thomas A Henry: Sure. It was afternoon, on November 9th.
GetHuman: Did you reach out to Menard Inc., and if so, how?
GetHuman: And which of these common Menard Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Thomas A Henry a list of common Menard Inc. problems)
~Thomas A Henry: "Returns" was why I was trying to contact.
~Thomas A Henry's review of Menard Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Menard Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Thomas A Henry: Purchase extra material for a project and returned the unused components past the ** days upon order placement. Could not get credit back on charge card but instead given a voucher for future purchases. The ** days clock begins with order placement not when you pick up the materials.Store manager does not have authority to overide the policy. Can not talk to anyone in coporate about this. I now have to spend over $*** at Menards to get my funds back. Once I exhausted my voucher funds, I will*seriously will think twice on shopping their. I always went to Menards forst and then to the other home imnprovement stores. *This experience will leave a bad taste in mouth for a very long time.
GetHuman: Let's quantify your experience contacting Menard Inc.. On a scale of 1 to 5, how easy is it go get help on a Menard Inc. problem?
~Thomas A Henry: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Thomas A Henry: I'd give them a one out of five on communication.
GetHuman: And what about Menard Inc.'s ability to quickly and effectively address your problem?
~Thomas A Henry: For that I would say four out of five.
GetHuman: And finally- any advice for other Menard Inc. customers?
~Thomas A Henry: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Menard Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Thomas A Henry taken from his Menard Inc. customer service problem that occurred on November 9th, 2017.