Metro PCS: Debra (*****)was amazingly helpful and resolved...
A Metro PCS customer review by GetHuman user ~Doris Daze from November 16th, 2017
Background on ~Doris Daze's case
GetHuman: ~Doris Daze - can you tell our other Metro PCS customers when your case took place?
~Doris Daze: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Doris Daze a list of common Metro PCS problems)
~Doris Daze: "Device Support" was why I was trying to call.
~Doris Daze's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Doris Daze: Debra (*****)was amazingly helpful and resolved all issues pertaining to my inquiry. Thank you for this post!
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Doris Daze: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Doris Daze: I'd give them a five out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Doris Daze: For that I would say four out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Doris Daze: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Doris Daze taken from his Metro PCS customer service problem that occurred on November 14th, 2017.