Metro PCS: I could barely hear the support rep. His Englis...
A Metro PCS customer review by GetHuman user GetHuman-436402 from November 26th, 2017
Background on GetHuman-436402's case
GetHuman: GetHuman-436402 - can you tell our other Metro PCS customers when your case took place?
GetHuman-436402: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-436402 a list of common Metro PCS problems)
GetHuman-436402: "Returns" was why I was trying to call.
GetHuman-436402's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-436402: I could barely hear the support rep. His English wasn't bad, but there was tons of background noise on his end. He was very polite though and didn't get huffy like many reps do when you constantly ask them to repeat themselves. I've had people call me and get a message from Verizon saying that the phone * was no longer in service. I've had this * with MPCS for over * yrs and MPCS assigned the * to me. The rep reprogrammed my phone. The phone still works, but not sure yet if it resolved the problem.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
GetHuman-436402: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-436402: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
GetHuman-436402: For that I would say three out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
GetHuman-436402: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-436402 taken from his Metro PCS customer service problem that occurred on November 21st, 2017.