Metro PCS: Don't know how to speak to a customer and sayin...
A Metro PCS customer review by GetHuman user ~bubble guts from November 17th, 2017
Background on ~bubble guts's case
GetHuman: ~bubble guts - can you tell our other Metro PCS customers when your case took place?
~bubble guts: Sure. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~bubble guts a list of common Metro PCS problems)
~bubble guts: "Returns" was why I was trying to call.
~bubble guts's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bubble guts: Don't know how to speak to a customer and saying that I didn't pay my bill when I did rude and disrespectful and lie about everything
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~bubble guts: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bubble guts: I'd give them a two out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~bubble guts: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~bubble guts: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bubble guts taken from his Metro PCS customer service problem that occurred on November 13th, 2017.