Metro PCS: I have worked in Customer Service speaking to p...
A Metro PCS customer review by GetHuman user ~unhappymetrouser from November 20th, 2017
Background on ~unhappymetrouser's case
GetHuman: ~unhappymetrouser - can you tell our other Metro PCS customers when your case took place?
~unhappymetrouser: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappymetrouser a list of common Metro PCS problems)
~unhappymetrouser: "Billing" was why I was trying to call.
~unhappymetrouser's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappymetrouser: I have worked in Customer Service speaking to people all over the United States for over ten years. I asked for a billing number since it seems to be a mystery and this person told me he is "not going to answer any billing questions." Speaking very good English I might add. Metro PCS needs serious interdepartmental cooperation and in this day and age of if you don't provide good service or we will switch it' pretty haphazard operations. Everyone else switches you over to billing or at the very least give a real number where a customer can speak to someone this is after the great merge with Tmobile by the way. Hope it helps. Sloppy business procedures at the very least.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~unhappymetrouser: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappymetrouser: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~unhappymetrouser: For that I would say two out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~unhappymetrouser: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappymetrouser taken from his Metro PCS customer service problem that occurred on November 13th, 2017.