Metro PCS: ID * ***** and supervisor ID***** didn't help m...

A Metro PCS customer review by GetHuman user GetHuman-410048 from November 27th, 2017

Background on GetHuman-410048's case

GetHuman: GetHuman-410048 - can you tell our other Metro PCS customers when your case took place?
GetHuman-410048: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman-410048: I used the 888-863-8768 number I found for on the GetHuman Metro PCS customer phone number page I was on: Metro PCS Customer Service Phone Number
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-410048 a list of common Metro PCS problems)
GetHuman-410048: "Payment Arrangement" was why I was trying to call.

GetHuman-410048's review of Metro PCS customer service

GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-410048: ID * ***** and supervisor ID***** didn't help me with the payment system when my credit card didn't go through... They asked a lot of information even after I gave them the A*C *. Need a lot of training.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
GetHuman-410048: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-410048: I'd give them a two out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
GetHuman-410048: For that I would say five out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
GetHuman-410048: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-410048 taken from his Metro PCS customer service problem that occurred on November 22nd, 2017.

Metro PCS

1.92 of 5 stars | 475 reviews
Metro PCS ReviewsMetro PCS's Phone NumberAll Metro PCS contact info

GetHuman-410048's Metro PCS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Metro PCS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Metro PCS in any way.

More Metro PCS Reviews

I was suppose to be paying **$ for my service I had the family pl...I ask for a number in my area code and got the number n they tune...Other thank the customer service rep messing up mu credit card nu...worst cust service ever no help no cust service total lack of res...They have the worse costumer service and the lie to the costumer...***-***-*****is the rebate * which will take over ** weeks.*why...I would never recommend Metro PCS to anybody.*I got a new metro p...
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