Metro PCS: I own * PCS lines. Have been of the view that d...
A Metro PCS customer review by GetHuman user ~Lengineer from November 11th, 2017
Background on ~Lengineer's case
GetHuman: ~Lengineer - can you tell our other Metro PCS customers when your case took place?
~Lengineer: Yes I can. It was evening, on November 4th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Lengineer a list of common Metro PCS problems)
~Lengineer: "Overcharge/Strange charge" was why I was trying to call.
~Lengineer's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lengineer: I own * PCS lines. Have been of the view that due to lower prices I could live with less service, but, when my *nd. personal phone went crazy after * months of purchase, I went to a CORPORATE store at the begining of May, ****, it is June **rd andthey are still playing the : "we text you, but you did notcome to pick-up your replacement phone".*Phone support is USELESS.*Store support is USELESS.*I will start by porting two of my numbers to Sprint. and then will do with the other three.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Lengineer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lengineer: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Lengineer: For that I would say four out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Lengineer: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lengineer taken from his Metro PCS customer service problem that occurred on November 4th, 2017.