Metro PCS: Corporate headquarters for a wireless phone com...
A Metro PCS customer review by GetHuman user ~Phil Hood from November 28th, 2017
Background on ~Phil Hood's case
GetHuman: ~Phil Hood - can you tell our other Metro PCS customers when your case took place?
~Phil Hood: Yup. It was evening, on November 26th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Phil Hood a list of common Metro PCS problems)
~Phil Hood: "Device Support" was why I was trying to call.
~Phil Hood's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Phil Hood: Corporate headquarters for a wireless phone company has no number where their dealers or anyone else can reach them.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Phil Hood: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Phil Hood: I'd give them a five out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Phil Hood: For that I would say two out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Phil Hood: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Phil Hood taken from his Metro PCS customer service problem that occurred on November 26th, 2017.