Metro PCS: I added Mexico coverage to both of our MetroPCS...
A Metro PCS customer review by GetHuman user ~Alfonso and Mary from November 24th, 2017
Background on ~Alfonso and Mary's case
GetHuman: ~Alfonso and Mary - can you tell our other Metro PCS customers when your case took place?
~Alfonso and Mary: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Alfonso and Mary a list of common Metro PCS problems)
~Alfonso and Mary: "Service problem" was why I was trying to call.
~Alfonso and Mary's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alfonso and Mary: I added Mexico coverage to both of our MetroPCS phones and while in Mexico WE HAD NO SERVICE. (FYI:The City we were staying at is the second largest city in Mexico, it should have worked!) We used a land line to call the store we purchased the phones in Michigan, Mohamed (Mo) placed us on a three way call to customer service and the Phones worked for a week only. I called on my return to the USA the Corporate Customer service line spoke with David and he removed the Mexico extra charges to our phones from the two month trip to Mexico. Thank you David. The phone I used to call customer service was a MetroPCS phone and it was hard to hear, it was cracking while we talked but David was very courteous and prompt on fixing my problem. We have removed the Mexico coverage to our phones since it did not work for us. A.G.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Alfonso and Mary: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alfonso and Mary: I'd give them a four out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Alfonso and Mary: For that I would say three out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Alfonso and Mary: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alfonso and Mary taken from his Metro PCS customer service problem that occurred on November 15th, 2017.