Metro PCS: Wanted to pay bill ovr phone wit credit card b...
A Metro PCS customer review by GetHuman user ~mad ass customer from November 25th, 2017
Background on ~mad ass customer's case
GetHuman: ~mad ass customer - can you tell our other Metro PCS customers when your case took place?
~mad ass customer: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~mad ass customer a list of common Metro PCS problems)
~mad ass customer: "Technical support" was why I was trying to call.
~mad ass customer's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad ass customer: Wanted to pay bill ovr phone wit credit card b*c yesterday was due date couldnt do it that really suckz I will b changing as of january **** b*s *** phone service.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~mad ass customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad ass customer: I'd give them a three out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~mad ass customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~mad ass customer: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad ass customer taken from his Metro PCS customer service problem that occurred on November 21st, 2017.