once again metro pcs has no customer service.*I...

A Metro PCS customer review by GetHuman user ~blake from November 25th, 2017

Background on ~blake's case

GetHuman: ~blake - can you tell our other Metro PCS customers when your case took place?
~blake: Yeah. It was evening, on November 23rd.
GetHuman: Did you reach out to Metro PCS, and if so, how?
~blake: I used the 888-863-8768 number I found for on the GetHuman Metro PCS customer phone number page I was on: Metro PCS Customer Service Phone Number
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~blake a list of common Metro PCS problems)
~blake: "Cancel service" was why I was trying to call.

~blake's review of Metro PCS customer service

GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~blake: once again metro pcs has no customer service.*I just wanted to get a new phone but metro does not value customers who have been with them for years.*time to switch to Boost moble.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~blake: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~blake: I'd give them a four out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~blake: For that I would say three out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~blake: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~blake taken from his Metro PCS customer service problem that occurred on November 23rd, 2017.

Metro PCS

1.92 of 5 stars | 475 reviews

~blake's Metro PCS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Metro PCS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Metro PCS in any way.

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