Metro PCS: I paid them from the My Metro app, the app didn...
A Metro PCS customer review by GetHuman user ~Jax from November 18th, 2017
Background on ~Jax's case
GetHuman: ~Jax - can you tell our other Metro PCS customers when your case took place?
~Jax: Yeah. It was late at night, on November 15th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Jax a list of common Metro PCS problems)
~Jax: "Technical support" was why I was trying to call.
~Jax's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jax: I paid them from the My Metro app, the app didn't process my payment. My phone was throttled off the next morning, and would not let me check the status of my payment or pay using the app. My only option was a telephone payment for which they charged me *.** in order for me to waste ten minutes using a very unfriendly payment woicemail process. I attempted six times to speak with an agent, but was disconnected each time. Don't use MetroPCS if you have any other choice.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Jax: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jax: I'd give them a five out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Jax: For that I would say two out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Jax: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jax taken from his Metro PCS customer service problem that occurred on November 15th, 2017.