I purchased galaxy exhibit from Metro PCS in be...
A Metro PCS customer review by GetHuman user ~mahmut from November 23rd, 2017
Background on ~mahmut's case
GetHuman: ~mahmut - can you tell our other Metro PCS customers when your case took place?
~mahmut: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~mahmut a list of common Metro PCS problems)
~mahmut: "Payment Arrangement" was why I was trying to call.
~mahmut's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mahmut: I purchased galaxy exhibit from Metro PCS in beginning of ****. *Since first day after that I started having problem with the machine (phone it self).*After * months, finally they replaced my phone with same kind (galaxy exibit) . I started having same problem same day with second phone. It another *-* moths to replace second phone. *Third one had exactly same problem. After * months they replaced the third phone. Now I have the same problems with third phone. They offered me now galax S- * . They said that they sent my new phone (S-*) two weeks ago.*I haven't gotten package yet. I checked with UPS every singel day. They told me that there is no package unde my name, my address, under order * that given it to me by Metro. That package doesn't exist. *They so lier. I don't know what to do now.*Because
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~mahmut: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mahmut: I'd give them a five out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~mahmut: For that I would say four out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~mahmut: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mahmut taken from his Metro PCS customer service problem that occurred on November 20th, 2017.