Metro PCS: I recently changed service from Consumer Cellul...
A Metro PCS customer review by GetHuman user ~NoName from November 27th, 2017
Background on ~NoName's case
GetHuman: ~NoName - can you tell our other Metro PCS customers when your case took place?
~NoName: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~NoName a list of common Metro PCS problems)
~NoName: "Setup service" was why I was trying to call.
~NoName's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NoName: I recently changed service from Consumer Cellular to MetroPCS on advice from my daughter , I was told on their web site that I could use my old phone but the salesperson at the store says NO . Now I am trying to speak to a person but get a computer generated menu that does not address the problem . I need a good phone **to speak to a person . The *Consumer Cellular phone came with a preloaded customer service phone * that had a person on the other end . I HIGHLY recommend CONSUMER CELLULAR phone provider ,they also have family plans .
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~NoName: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NoName: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~NoName: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~NoName: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NoName taken from his Metro PCS customer service problem that occurred on November 19th, 2017.