I really hate METRO PCS CS it ***** because the...
A Metro PCS customer review by GetHuman user ~WebStudioPressDOTcom from October 28th, 2017
Background on ~WebStudioPressDOTcom's case
GetHuman: ~WebStudioPressDOTcom - can you tell our other Metro PCS customers when your case took place?
~WebStudioPressDOTcom: Yup. It was morning, on October 25th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~WebStudioPressDOTcom a list of common Metro PCS problems)
~WebStudioPressDOTcom: "Account Restricted" was why I was trying to call.
~WebStudioPressDOTcom's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WebStudioPressDOTcom: I really hate METRO PCS CS it ***** because they make it so hard to get to the tech support department. I'm a computer geek and most of the time the questions I have are for tech sup, not for the regular CS person. I switched to Boost Mobile and I love the service and their CS. I just came back to METRO PCS because I need their Samsung Code cell phone for my business, but if I could I stay away from METRO PCS.*Ed Silva*http:**www.webstudiopress.com*
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~WebStudioPressDOTcom: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WebStudioPressDOTcom: I'd give them a four out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~WebStudioPressDOTcom: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~WebStudioPressDOTcom: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WebStudioPressDOTcom taken from his Metro PCS customer service problem that occurred on October 25th, 2017.