Metro pcs has no where to complain, I have mor...

A Metro PCS customer review by GetHuman user GetHuman-dmeuir from December 2nd, 2017

Background on GetHuman-dmeuir's case

GetHuman: GetHuman-dmeuir - can you tell our other Metro PCS customers when your case took place?
GetHuman-dmeuir: Yes I can. It was evening, on November 23rd.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman-dmeuir: I used the 888-863-8768 number I found for on the GetHuman Metro PCS customer phone number page I was on: Metro PCS Customer Service Phone Number
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-dmeuir a list of common Metro PCS problems)
GetHuman-dmeuir: "Service problem" was why I was trying to call.

GetHuman-dmeuir's review of Metro PCS customer service

GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-dmeuir: Metro pcs has no where to complain, I have more than ** lines with metro, they do nothing to hel...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-dmeuir: Metro pcs has no where to complain, I have more than ** lines with metro, they do nothing to help or to keep existing customers. I wanted to email metro and discuss the fact that the service is really bad and the phones are a lower grade than expected, and they offer nothing to keep us. I wanted to communicate by email but it appears they know and do no want to hear from us. I will be leaving metro and taking everyone that I pay a bill for with me over *** a month, no big deal to a huge company like metro. I also wanted to discuss the fact that we don't get t-mobile service as made to believe, Metro stores charge a transfer fee of **$, really after we buy the phones from them we have to pay to switch to it. Where is a customer service email for complaints. And *$ to get a respons, Metro does not care for customers, nor try to keep us. I was going to try to work something out with my phone and services issues, but metro does not want to hear from us...the paying people.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
GetHuman-dmeuir: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-dmeuir: I'd give them a five out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
GetHuman-dmeuir: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
GetHuman-dmeuir: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-dmeuir taken from his Metro PCS customer service problem that occurred on November 23rd, 2017.

Metro PCS

1.92 of 5 stars | 475 reviews

GetHuman-dmeuir's Metro PCS Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Metro PCS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Metro PCS in any way.

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