Metro PCS: MELINDA(*****) WAS VERY HELPFUL TO ME AND TOTAL...
A Metro PCS customer review by GetHuman user ~reneejohnson from November 11th, 2017
Background on ~reneejohnson's case
GetHuman: ~reneejohnson - can you tell our other Metro PCS customers when your case took place?
~reneejohnson: Yeah. It was late at night, on November 3rd.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~reneejohnson a list of common Metro PCS problems)
~reneejohnson: "Update account information" was why I was trying to call.
~reneejohnson's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~reneejohnson: MELINDA(*****) WAS VERY HELPFUL TO ME AND TOTALLY COURTEOUS AND PROFESSIONAL, ALTHOUGH SHE WAS NOT ABLE TO SOLVE THE PROBLEM, SHE DID EVERYTHING SHE COULD TO CORRECT MY PROBLEM, WE COULD HAVE DONE A MASTER RESET, BUT SHE STATED I MIGHT LOSE SOME APPS ON MY PHONE, SO SHE SUGGESTED FOR ME TO TAKE MY PHONE INTO A METRO PCS LOCATION NEAR ME. I REALLY APPRECIATED HER HELP AND WANT TO PRAISE HER FOR ALL HER EFFORTS ******* TO MELINDA !!!!!!!
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~reneejohnson: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~reneejohnson: I'd give them a four out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~reneejohnson: For that I would say three out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~reneejohnson: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~reneejohnson taken from his Metro PCS customer service problem that occurred on November 3rd, 2017.