Metro PCS: On my last visit to the States visiting from Eu...
A Metro PCS customer review by GetHuman user ~Daddy Olsen from November 20th, 2017
Background on ~Daddy Olsen's case
GetHuman: ~Daddy Olsen - can you tell our other Metro PCS customers when your case took place?
~Daddy Olsen: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Daddy Olsen a list of common Metro PCS problems)
~Daddy Olsen: "Billing" was why I was trying to call.
~Daddy Olsen's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Daddy Olsen: On my last visit to the States visiting from Europe I bought a phone for my daughter who lives in California. Now, I wanted to pay my daughers phonebill online and which was impossible with my own visa issued outside of the USA! WHAT!!!!!! You can go to any fuc... small shop and use it ANYWHERE, but apparently not with MetroPCS. Next thing: Trying to log on to my account only gave me a message saying " logon not possible due to suspension of the account" GREAT!!! Now, after trying to contact these people nobody answers or let on hold for the longest time! MetroPCS *****! BR Daddy Olsen , Denmark
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Daddy Olsen: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Daddy Olsen: I'd give them a four out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Daddy Olsen: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Daddy Olsen: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Daddy Olsen taken from his Metro PCS customer service problem that occurred on November 15th, 2017.