Metro PCS: The customer service agent informed me on how t...
A Metro PCS customer review by GetHuman user ~QueenZERO from November 22nd, 2017
Background on ~QueenZERO's case
GetHuman: ~QueenZERO - can you tell our other Metro PCS customers when your case took place?
~QueenZERO: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~QueenZERO a list of common Metro PCS problems)
~QueenZERO: "Lower my bill" was why I was trying to call.
~QueenZERO's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~QueenZERO: The customer service agent informed me on how to by pass the ***Automated system and use MyMetro App. Recently the went down and nobody could use it. Well she told me how to fix it. MyMetro App doesn't update with Google play it does it by its own operating system. Clear data clear catch. Turn off phone. Then turn on phone. Turn on MyMetro app. Go back to home screen. Wait *mins .. and bam! Your MyMetro should work again! No more *** automated system!
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~QueenZERO: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~QueenZERO: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~QueenZERO: For that I would say four out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~QueenZERO: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~QueenZERO taken from his Metro PCS customer service problem that occurred on November 15th, 2017.