Metro PCS: Was very positive and my issue was resolved imm...
A Metro PCS customer review by GetHuman user ~Jose Langarica from November 21st, 2017
Background on ~Jose Langarica's case
GetHuman: ~Jose Langarica - can you tell our other Metro PCS customers when your case took place?
~Jose Langarica: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~Jose Langarica a list of common Metro PCS problems)
~Jose Langarica: "Lower my bill" was why I was trying to call.
~Jose Langarica's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jose Langarica: Was very positive and my issue was resolved immediately. I was very frustrated with Metro other numbers I waited for a week till I find this number. Thank you verymuch
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~Jose Langarica: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jose Langarica: I'd give them a four out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~Jose Langarica: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~Jose Langarica: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jose Langarica taken from his Metro PCS customer service problem that occurred on November 14th, 2017.