Metro PCS: Being as now metro is no longer metrowith the n...
A Metro PCS customer review by GetHuman user GetHuman-261997 from November 27th, 2017
Background on GetHuman-261997's case
GetHuman: GetHuman-261997 - can you tell our other Metro PCS customers when your case took place?
GetHuman-261997: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-261997 a list of common Metro PCS problems)
GetHuman-261997: "Lost phone" was why I was trying to call.
GetHuman-261997's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-261997: Being as now metro is no longer metrowith the new changes in their system coustmer service don't count anymore they tell me my $*** phone will be opsolite in june and I won't have phone service becouse of their system upgrades and my choices are either buy a new $ *** phone or travel *** miles to a corprate store to receive a free phone wow that ***** couse I'm now imolble and mostly bed ridden I'min shock of such procedures & policy there should be some law againce big bussines takening advantage of people such as myself I've been a metro coustmer for over **yrs now and now this I'm horrifed to say the lease very disapointed no longer count coustmer in central valley calif
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
GetHuman-261997: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-261997: I'd give them a three out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
GetHuman-261997: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
GetHuman-261997: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-261997 taken from his Metro PCS customer service problem that occurred on November 22nd, 2017.