Metro PCS: When directly to the metro prompts...press the...
A Metro PCS customer review by GetHuman user ~a friend in need from November 19th, 2017
Background on ~a friend in need's case
GetHuman: ~a friend in need - can you tell our other Metro PCS customers when your case took place?
~a friend in need: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~a friend in need a list of common Metro PCS problems)
~a friend in need: "Returns" was why I was trying to call.
~a friend in need's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~a friend in need: When directly to the metro prompts...press the desired key for help...then the representative came on the line.
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~a friend in need: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~a friend in need: I'd give them a five out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~a friend in need: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~a friend in need: Call them early in the day or late. Don't forget any personal or account information you might need for Metro PCS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~a friend in need taken from his Metro PCS customer service problem that occurred on November 16th, 2017.