Microsoft Office: This year will be last year getting an annual s...
A Microsoft Office customer review by GetHuman user ~Dissatisfied Cust. from November 27th, 2017
Background on ~Dissatisfied Cust.'s case
GetHuman: ~Dissatisfied Cust. - can you tell our other Microsoft Office customers when your case took place?
~Dissatisfied Cust.: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Microsoft Office, and if so, how?
GetHuman: And which of these common Microsoft Office customer issues best describes the reason you wanted to talk to them?
(Shows ~Dissatisfied Cust. a list of common Microsoft Office problems)
~Dissatisfied Cust.: "Overcharge/Strange charge" was why I was trying to call.
~Dissatisfied Cust.'s review of Microsoft Office customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft Office customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dissatisfied Cust.: This year will be last year getting an annual subscription. *. They couldn't find me listed, I lost * weeks before they found subcrip.*st tech. made comp. worse. in middle of servicing, they would not be working which messed up my schedule. Next call they disconnected me.
GetHuman: Let's quantify your experience contacting Microsoft Office. On a scale of 1 to 5, how easy is it go get help on a Microsoft Office problem?
~Dissatisfied Cust.: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dissatisfied Cust.: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft Office's ability to quickly and effectively address your problem?
~Dissatisfied Cust.: For that I would say four out of five.
GetHuman: And finally- any advice for other Microsoft Office customers?
~Dissatisfied Cust.: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft Office to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dissatisfied Cust. taken from his Microsoft Office customer service problem that occurred on November 18th, 2017.