Microsoft - Product Support: I had installed Win* months ago, but it crashed...
A Microsoft - Product Support customer review by GetHuman user ~xptechmike from November 18th, 2017
Background on ~xptechmike's case
GetHuman: ~xptechmike - can you tell our other Microsoft - Product Support customers when your case took place?
~xptechmike: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Microsoft - Product Support, and if so, how?
GetHuman: And which of these common Microsoft - Product Support customer issues best describes the reason you wanted to talk to them?
(Shows ~xptechmike a list of common Microsoft - Product Support problems)
~xptechmike: "Technical support" was why I was trying to call.
~xptechmike's review of Microsoft - Product Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Product Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~xptechmike: I had installed Win* months ago, but it crashed on my (unrecoverable) twice on the same computer. It took me months befopre I could get another computer, but when I built my next one, I found that I had lost my disk but with my verifications they got me to the site which let me re-download it, but after it many times recognized my product key for installations, after ** hours it suddenly no longer recognized it, and then their **** help line was closed... "please call back during business hours" ****... Now I spent all day with this and finally it craps out on me again? I tell ya what? I HATE WINDOWS * !!!!!!!!**I'm going back to windows * pro. This is stupidness! And it is totally unfair.. unrealistic... bizarre!.. I'm PISSED!
GetHuman: Let's quantify your experience contacting Microsoft - Product Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Product Support problem?
~xptechmike: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~xptechmike: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft - Product Support's ability to quickly and effectively address your problem?
~xptechmike: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft - Product Support customers?
~xptechmike: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Product Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~xptechmike taken from his Microsoft - Product Support customer service problem that occurred on November 16th, 2017.