Microsoft - Product Support: The tech gave as good an answer as one might ex...
A Microsoft - Product Support customer review by GetHuman user ~jimw8 from November 24th, 2017
Background on ~jimw8's case
GetHuman: ~jimw8 - can you tell our other Microsoft - Product Support customers when your case took place?
~jimw8: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to Microsoft - Product Support, and if so, how?
GetHuman: And which of these common Microsoft - Product Support customer issues best describes the reason you wanted to talk to them?
(Shows ~jimw8 a list of common Microsoft - Product Support problems)
~jimw8: "Refund or suspicious charges" was why I was trying to call.
~jimw8's review of Microsoft - Product Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Product Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jimw8: The tech gave as good an answer as one might expect considering the nature of my question to him. I was transferred to him by the first person who answered. That person didn't have a clue! When I said 'please put someone on who can answer my question', I was sent to the tech. So, overall, I was satisfied with the response. It's worth mentioning that I am a PC repair tech - not everyone would be satisfied with the answer I got.
GetHuman: Let's quantify your experience contacting Microsoft - Product Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Product Support problem?
~jimw8: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jimw8: I'd give them a four out of five on communication.
GetHuman: And what about Microsoft - Product Support's ability to quickly and effectively address your problem?
~jimw8: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft - Product Support customers?
~jimw8: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Product Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jimw8 taken from his Microsoft - Product Support customer service problem that occurred on November 15th, 2017.