Microsoft - Windows 7: The service rep. kept telling me I needed the W...
A Microsoft - Windows 7 customer review by GetHuman user ~BushWack from November 28th, 2017
Background on ~BushWack's case
GetHuman: ~BushWack - can you tell our other Microsoft - Windows 7 customers when your case took place?
~BushWack: Sure. It was afternoon, on November 25th.
GetHuman: Did you reach out to Microsoft - Windows 7, and if so, how?
GetHuman: And which of these common Microsoft - Windows 7 customer issues best describes the reason you wanted to talk to them?
(Shows ~BushWack a list of common Microsoft - Windows 7 problems)
~BushWack: "Track order" was why I was trying to call.
~BushWack's review of Microsoft - Windows 7 customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Windows 7 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BushWack: The service rep. kept telling me I needed the Windows OS disc to re-install it even though I was on the Windows software recovery site, which clearly states you don't need the disc if you download it to a USB. I called back and after holding for a different rep. who was able to figure it out within minutes. The Service Dept. needs more training!
GetHuman: Let's quantify your experience contacting Microsoft - Windows 7. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Windows 7 problem?
~BushWack: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BushWack: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft - Windows 7's ability to quickly and effectively address your problem?
~BushWack: For that I would say one out of five.
GetHuman: And finally- any advice for other Microsoft - Windows 7 customers?
~BushWack: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Windows 7 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BushWack taken from his Microsoft - Windows 7 customer service problem that occurred on November 25th, 2017.