Miniinthebox.com: I recently purchased * LED lamps at miniinthebo...
A Miniinthebox.com customer review by GetHuman user ~Gregorius Iqnyte from November 23rd, 2017
Background on ~Gregorius Iqnyte's case
GetHuman: ~Gregorius Iqnyte - can you tell our other Miniinthebox.com customers when your case took place?
~Gregorius Iqnyte: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Miniinthebox.com, and if so, how?
GetHuman: And which of these common Miniinthebox.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Gregorius Iqnyte a list of common Miniinthebox.com problems)
~Gregorius Iqnyte: "Complaint" was why I was trying to contact.
~Gregorius Iqnyte's review of Miniinthebox.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Miniinthebox.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gregorius Iqnyte: I recently purchased * LED lamps at miniinthebox dot com for ** bucks, because they were presented as very cheap and good quality.**I had * shipping options: one slow delivery, about * weeks, and one fast delivery - at an extra of ** bucks - within a couple of days. I took the second option.**Indeed the LEDs were delivered by UPS at my door with a few days, but lo and behold, I had to pay ** bucks of customs tax and VAT!**That miniinthebox dot com does not explicitly mention on their web-shop that the LEDs would come from China requiring customs tax to be paid.**This is a fraudulent scam web-shop!**I will never buy anything anymore from them. Ever!
GetHuman: Let's quantify your experience contacting Miniinthebox.com. On a scale of 1 to 5, how easy is it go get help on a Miniinthebox.com problem?
~Gregorius Iqnyte: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gregorius Iqnyte: I'd give them a two out of five on communication.
GetHuman: And what about Miniinthebox.com's ability to quickly and effectively address your problem?
~Gregorius Iqnyte: For that I would say one out of five.
GetHuman: And finally- any advice for other Miniinthebox.com customers?
~Gregorius Iqnyte: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Miniinthebox.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gregorius Iqnyte taken from his Miniinthebox.com customer service problem that occurred on November 16th, 2017.