Mint.com: I've had an issue with my account for over a we...
A Mint.com customer review by GetHuman user ~ivorypale from November 20th, 2017
Background on ~ivorypale's case
GetHuman: ~ivorypale - can you tell our other Mint.com customers when your case took place?
~ivorypale: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to Mint.com, and if so, how?
GetHuman: And which of these common Mint.com customer issues best describes the reason you wanted to talk to them?
(Shows ~ivorypale a list of common Mint.com problems)
~ivorypale: "Change plan" was why I was trying to contact.
~ivorypale's review of Mint.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Mint.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ivorypale: I've had an issue with my account for over a week. I have to wait over ** hours for a response and I am asked questions that I have already answered. This company should take the security of their financial information more seriously with better support.
GetHuman: Let's quantify your experience contacting Mint.com. On a scale of 1 to 5, how easy is it go get help on a Mint.com problem?
~ivorypale: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ivorypale: I'd give them a one out of five on communication.
GetHuman: And what about Mint.com's ability to quickly and effectively address your problem?
~ivorypale: For that I would say two out of five.
GetHuman: And finally- any advice for other Mint.com customers?
~ivorypale: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Mint.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ivorypale taken from his Mint.com customer service problem that occurred on November 12th, 2017.