Mitsubishi Motors: Poor treatment at a Mitsubishi dealership
A Mitsubishi Motors customer review by GetHuman user GetHuman-beaverke from December 7th, 2017
Background on GetHuman-beaverke's case
GetHuman: GetHuman-beaverke - can you tell our other Mitsubishi Motors customers when your case took place?
GetHuman-beaverke: Sure. It was afternoon, on December 3rd.
GetHuman: Did you reach out to Mitsubishi Motors, and if so, how?
GetHuman: And which of these common Mitsubishi Motors customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-beaverke a list of common Mitsubishi Motors problems)
GetHuman-beaverke: "Returns" was why I was trying to call.
GetHuman-beaverke's review of Mitsubishi Motors customer service
GetHuman: So how would you sum up your experience for GetHuman's Mitsubishi Motors customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-beaverke: Poor treatment at a Mitsubishi dealership
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-beaverke: I had a terrible transaction with Boardman Mitsubishi owner Jerry Sandford in Boardman, Ohio and it's still unresolved.**I did receive a call from their PR*internet manager Erin Waldron. Ms. Waldron was apologetic and said that she had rectified the situation with the salesman's rude behavior (see below). Ms. Waldron CONCURRED with my assessment that Mr. Sandford's dealership and I had agreed to the $**,*** price I had offered for a used **** Honda Fit. She asked what could be done to address my unhappiness. I told Ms. Waldron that I simply wanted a refund of $*** of the additional $*** I had paid (at my request, the dealership had put two new front tires on the car I bought, since the ones it had were completely bald and unsafe). She took this request to Mr. Sandford, who flatly refused, and who offered instead that I could**a) return the car for a full refund (another **-minute roundtrip drive and taking yet another day off work with a second person, since I would need a ride home) or*b) get a free oil change.**I told Ms. Waldron that this was unsatisfactory and that Mr. Sandford was taking the short-term view, since I was clearly an unsatisfied, vocal and articulate customer. I said I thought he should take the long-term view and honor my original offer because it was the right thing to do. She apologetically said that this was impossible.**I wanted to let you know how poorly this particular Mitsubishi dealership is treating a paying customer. Many thanks for taking the time to read this.**Catherine S. Vodrey******@***.com or ***-***-**** *** * ***Dear Mr. Sandford:**I am e-mailing you regarding the **** used Honda Fit I bought this afternoon at Boardman Mitsubishi. While I am very happy with the car itself, I have to say that I was disturbed with the way the transaction transpired. You can see from the e-mail exchange I had below with both Julie and Krissy why I felt that my $**,*** offer had been accepted. It wasn't til Krissy e-mailed me this morning ** minutes after I had left East Liverpool to drive to your dealership that there was any doubt cast in my mind (and please note that I didn't get her e-mail until I had already made the **-minute drive to the dealership).**I couldn't possibly have been clearer with both Julie and Krissy Patton that I wasn't interested in making a **-minute roundtrip drive to Boardman -- accompanied by my sister, with both of us taking time off work -- unless I felt my $**,*** offer had been settled. *I can provide the remainder of the e-mail . . . but this form won't let me in the space allotted.*
GetHuman: Let's quantify your experience contacting Mitsubishi Motors. On a scale of 1 to 5, how easy is it go get help on a Mitsubishi Motors problem?
GetHuman-beaverke: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-beaverke: I'd give them a five out of five on communication.
GetHuman: And what about Mitsubishi Motors's ability to quickly and effectively address your problem?
GetHuman-beaverke: For that I would say five out of five.
GetHuman: And finally- any advice for other Mitsubishi Motors customers?
GetHuman-beaverke: Call them early in the day or late. Don't forget any personal or account information you might need for Mitsubishi Motors to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-beaverke taken from his Mitsubishi Motors customer service problem that occurred on December 3rd, 2017.