MobStub: It's been four wks since placing an order for t...
A MobStub customer review by GetHuman user ~betheb from November 19th, 2017
Background on ~betheb's case
GetHuman: ~betheb - can you tell our other MobStub customers when your case took place?
~betheb: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to MobStub, and if so, how?
GetHuman: And which of these common MobStub customer issues best describes the reason you wanted to talk to them?
(Shows ~betheb a list of common MobStub problems)
~betheb: "Lower my bill" was why I was trying to contact.
~betheb's review of MobStub customer service
GetHuman: So how would you sum up your experience for GetHuman's MobStub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~betheb: It's been four wks since placing an order for two items. Their site says items are shipped in *-** days unless otherwise stated in the deal. The deal I had said nothing so on day ** I emailed them. Received an email reiterating what their site said... but again my deal stated no special terms. Finally in week * one the pair arrived. We are in week four and the other just shipped. The site is a joke. I will not use it again and would not recommend it. If you look around you can find similar deals on more reputable and customer friendly sites.
GetHuman: Let's quantify your experience contacting MobStub. On a scale of 1 to 5, how easy is it go get help on a MobStub problem?
~betheb: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~betheb: I'd give them a one out of five on communication.
GetHuman: And what about MobStub's ability to quickly and effectively address your problem?
~betheb: For that I would say four out of five.
GetHuman: And finally- any advice for other MobStub customers?
~betheb: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for MobStub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~betheb taken from his MobStub customer service problem that occurred on November 14th, 2017.