Molina Healthcare: First I spoke with someone in CA* next, I aske...
A Molina Healthcare customer review by GetHuman user ~graymrc from November 27th, 2017
Background on ~graymrc's case
GetHuman: ~graymrc - can you tell our other Molina Healthcare customers when your case took place?
~graymrc: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Molina Healthcare, and if so, how?
GetHuman: And which of these common Molina Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~graymrc a list of common Molina Healthcare problems)
~graymrc: "Overcharge/Strange charge" was why I was trying to call.
~graymrc's review of Molina Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's Molina Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~graymrc: First I spoke with someone in CA* next, I asked for an office in WPB FL* transferred to Miami, and was told it was the wrong office after explaining my concern* next, I was transferred again, the individual listened, then placed me on hold for approx. * minutes and advised to call tomorrow *********, because the individual I needed to speak with had already left. Overall minutes ** start to finish.
GetHuman: Let's quantify your experience contacting Molina Healthcare. On a scale of 1 to 5, how easy is it go get help on a Molina Healthcare problem?
~graymrc: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~graymrc: I'd give them a two out of five on communication.
GetHuman: And what about Molina Healthcare's ability to quickly and effectively address your problem?
~graymrc: For that I would say three out of five.
GetHuman: And finally- any advice for other Molina Healthcare customers?
~graymrc: Call them early in the day or late. Don't forget any personal or account information you might need for Molina Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~graymrc taken from his Molina Healthcare customer service problem that occurred on November 18th, 2017.