Monarch Airlines: Have been abandoned by Monarch in the Canaries...
A Monarch Airlines customer review by GetHuman user ~Fed up from October 30th, 2017
Background on ~Fed up's case
GetHuman: ~Fed up - can you tell our other Monarch Airlines customers when your case took place?
~Fed up: Yeah. It was late at night, on October 22nd.
GetHuman: Did you reach out to Monarch Airlines, and if so, how?
GetHuman: And which of these common Monarch Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Fed up a list of common Monarch Airlines problems)
~Fed up: "Make a booking" was why I was trying to call.
~Fed up's review of Monarch Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Monarch Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fed up: Have been abandoned by Monarch in the Canaries after return flight was cancelled. Was given ** different phone numbers to try to contact them but none of them were ever answered. Funny that I can't transfer my flight online but can make a booking as a new customer and pay * times the normal price. Shameful of Monarch!
GetHuman: Let's quantify your experience contacting Monarch Airlines. On a scale of 1 to 5, how easy is it go get help on a Monarch Airlines problem?
~Fed up: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fed up: I'd give them a five out of five on communication.
GetHuman: And what about Monarch Airlines's ability to quickly and effectively address your problem?
~Fed up: For that I would say two out of five.
GetHuman: And finally- any advice for other Monarch Airlines customers?
~Fed up: Call them early in the day or late. Don't forget any personal or account information you might need for Monarch Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fed up taken from his Monarch Airlines customer service problem that occurred on October 22nd, 2017.