Monarch Airlines: Very frustrated waiting for so long and paying...

A Monarch Airlines customer review by GetHuman user GetHuman-302764 from October 29th, 2017

Background on GetHuman-302764's case

GetHuman: GetHuman-302764 - can you tell our other Monarch Airlines customers when your case took place?
GetHuman-302764: Yes. It was morning, on October 23rd.
GetHuman: Did you reach out to Monarch Airlines, and if so, how?
GetHuman-302764: I used the 08719 40 50 40 number I found for on the GetHuman Monarch Airlines customer phone number page I was on: Monarch Airlines Customer Service Phone Number
GetHuman: And which of these common Monarch Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-302764 a list of common Monarch Airlines problems)
GetHuman-302764: "Complaint" was why I was trying to call.

GetHuman-302764's review of Monarch Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Monarch Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-302764: Very frustrated waiting for so long and paying **p per minute for the prviledge. The booking reference given was not recognised by their web site which created a problem when completing the APIS form. It is a continuous battle to provide the information required. *Directions to the hotel booked were not available - customer service suggested I goole it. What a cr*p way to help a customer.
GetHuman: Let's quantify your experience contacting Monarch Airlines. On a scale of 1 to 5, how easy is it go get help on a Monarch Airlines problem?
GetHuman-302764: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-302764: I'd give them a one out of five on communication.
GetHuman: And what about Monarch Airlines's ability to quickly and effectively address your problem?
GetHuman-302764: For that I would say three out of five.
GetHuman: And finally- any advice for other Monarch Airlines customers?
GetHuman-302764: Call them early in the day or late. Don't forget any personal or account information you might need for Monarch Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-302764 taken from his Monarch Airlines customer service problem that occurred on October 23rd, 2017.

Monarch Airlines

1.67 of 5 stars | 20 reviews

GetHuman-302764's Monarch Airlines Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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