Money Mutual: no costomer person at all. just a bunch of BS.I...
A Money Mutual customer review by GetHuman user GetHuman-381080 from November 11th, 2017
Background on GetHuman-381080's case
GetHuman: GetHuman-381080 - can you tell our other Money Mutual customers when your case took place?
GetHuman-381080: Yes I can. It was afternoon, on November 9th.
GetHuman: Did you reach out to Money Mutual, and if so, how?
GetHuman: And which of these common Money Mutual customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-381080 a list of common Money Mutual problems)
GetHuman-381080: "Lower my rate" was why I was trying to call.
GetHuman-381080's review of Money Mutual customer service
GetHuman: So how would you sum up your experience for GetHuman's Money Mutual customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-381080: no costomer person at all. just a bunch of BS.I have to alert my bank that you guy are just getting acct. numbers etc and are not returning calls. Bad business here.
GetHuman: Let's quantify your experience contacting Money Mutual. On a scale of 1 to 5, how easy is it go get help on a Money Mutual problem?
GetHuman-381080: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-381080: I'd give them a three out of five on communication.
GetHuman: And what about Money Mutual's ability to quickly and effectively address your problem?
GetHuman-381080: For that I would say two out of five.
GetHuman: And finally- any advice for other Money Mutual customers?
GetHuman-381080: Call them early in the day or late. Don't forget any personal or account information you might need for Money Mutual to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-381080 taken from his Money Mutual customer service problem that occurred on November 9th, 2017.